DVG Route Planner: Data Protection Declaration

Section 1
General

Your personal data will be collected, processed and used by us only in compliance with applicable data protection law. The following provisions inform you about the nature, scope, and purpose of the collection, processing and use of personal data. This Data Protection Declaration applies to our “DVG Route Planner” websites (“Website”) and to our mobile app “DVG Route Planner” (“App”). If you are forwarded to other applications or websites through links on our App or Website, please obtain information from these platforms in each case about how your data will be handled.

Section 2
Collection, processing and use of personal data

We only collect, process, and use personal data, if you have consented to this or if the corresponding legal provisions concerning the protection of your data permit the collection, processing, and use. Please refer to the following provisions for details.

Section 3
Use for specific purpose

  1. We will collect, process, and use the personal data provided with your consent only for the purposes disclosed to you.
  2. Your personal data may only be collected, processed, and used without your separate consent, if the collection, processing, or use of the data
    1. is necessary for the preparation, negotiation, modification and fulfillment of a contract with you,
    2. is necessary to enable the use of the App,
    3. occurs for a purpose, which is directly related to the purpose to which you have granted your consent to the collection, processing, and use of your personal data,
    4. is required due to legal obligations or orders by public authorities or courts,
    5. is necessary to substantiate or protect legal claims or to defend against lawsuits, or
    6. serves to prevent abuse or other illegal activities.
  3. Please refer to the following provisions for details.

Section 4
Communication- or usage- related information

When you access our websites or use our App, communication-related information or usage-related information may automatically be recorded due to technical reasons. The recording, processing, and use of your communication- or usage-related data occurs only if, and in so far as this is necessary to enable the use of our Website and/or App and will only occur in accordance with statutory data protection rules.

Section 5
Anonymized use of data for analysis purposes

Each time you access our Website or use our App, data is recorded automatically for analysis purposes, about the Internet browser and operating system used, the domain name of the requested website and the website from which you came from and the number of visits and average staying time on our Website or App. We use this information in order to determine the attractiveness and performance of our Website and App. We are not able to make any conclusions in respect to any specific individual and will not consolidate this data with other data sources which would allow any such conclusion. This data is deleted after it has been analyzed.

Section 6
Location-based data

  1. By providing your starting point and desired destination, you may search for and compare urban transit routes within our App.
  2. If you want to use “my location” as your starting address, we determine your real-time geographic location through your mobile device. Precondition is that you have activated the location-based feature in your operating system and in our App (see subsection 3).
  3. The automatic collection, processing, and use of your location-based data for the purposes laid out in subsection 2 above require your consent. Your consent is given when you activate the location-based feature in your operating system and in our App. You may withdraw your consent at any time by deactivating the location-based feature in your operating system.
  4. We would like to point out that you may not be able to use all functions of our App in case of deactivation of the location-based feature as this feature is an important part of the App.
  5. We use the location-based data that we collect in accordance with subsection 1 and 2 in anonymized form for research on mobility services. You may withdraw your consent to the use of the location-based data for the purposes laid out in this subsection at any time by deactivating the location-based feature in your operating system.

Section 7
Push notifications

  1. During the use of the App, push notifications may be sent to you.
  2. To obtain push notifications you have to activate push notifications in the settings of your mobile device. You may deactivate the push notifications at any time in the settings of your mobile device.

Section 8
'Cookies', analytic tools, helpdesk provider

  1. Use of Cookies / Analytic tools

    Cookies are small text files, which are stored on your computer or mobile device and which automatically recognize your computer or mobile device during your next visit. There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by us, the website and app operator, to your computer or mobile device and are used only by us to recognize your computer and/or mobile device. Third party cookies are served by a service provider on behalf of us and are used by such service provider to recognize your computer or mobile device when it visits other websites or other apps. Third party cookies are most commonly used for website analytics.

    We use both categories. We use first party cookies on our Website and in our App to help recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. The third party cookies and analytic “tools” that we use are listed in the following.

    You can prevent the storage of the cookies through a corresponding setting in your browser software or, to some extent, in the settings of our App. You can also set your internet browser so that it deletes already stored cookies from your computer hard drive, blocks all cookies, or warns you before storing a cookie. We would like to point out, however, that you might not be able to fully use all functions of the Website and App in this case.

  2. Google Analytics

    We use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) for our Website and App. Google Analytics makes it possible to analyze your use of our Website and App. The information generated by the cookie about your use of our Website and App (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Google will use this information on our behalf in order to analyze your use of our Website, our App, compile reports about your Website and App activities and provide additional services associated to the use of our Website and our App. The IP address transmitted by your browser in connection with Google Analytics is under no circumstances consolidated with other Google data.

    You may prevent the recording of the data generated by the cookie that is related to your use of the Website (including your IP address), the transfer of the data to Google, as well as the processing of that data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. We would like to point out, however, that you might not be able to fully use all functions of the Website or App in this case.

    Regarding the use of Google Analytics in our App: You can deactivate Google Analytics in the settings in the App.

    For further information on Google Analytics privacy policy, please see the following links:

Section 9
Data secrecy

We have appropriate technical and organizational measures in place in order to protect any personal data that is collected, processed and used by us and that shall prevent loss, unauthorized collection, processing and use of such data.

Section 10
Data subjects’ rights

Upon request and in line with applicable data protection law, we will provide you free of charge with information to any recorded data relating to you and the purpose of data recording. Upon your request we will rectify your personal data as far as it is inaccurate and erase any such data if this is required according to applicable data protection law. You may also withdraw any consent for the future without giving reason for it, by, for example, amending your settings in the App or in your operating system (as described above).


Our contact details are:

Door2Door GmbH
Torstraße 109
10119 Berlin, Germany

Phone number: +49 30 948 520 401
E-mail address: hello@door2door.io

Our data protection supervisor is:

Marcus Hippe
Strategisten GmbH
Kurze Mühren 1
20095 Hamburg
E-mail address: datenschutzbeauftragter@door2door.io